Terms of Service

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Chanintr and Co, accessible at www.chanintrxco.com. These Terms will be applied fully and affect your use of this Website. By using this Website, you agree to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions. Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Chanintr Living Limited and/or its licensors own all the intellectual property rights and materials contained on this Website. You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. You are specifically restricted from all of the following: Publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you and Chanintr Living Limited may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video, text, images or other materials you choose to display on this Website. By displaying Your Content, you grant Chanintr Living Limited a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Chanintr Living Limited reserves the right to remove any of Your Content from this Website at any time without notice.

No Warranties

This Website is provided “as is” with all faults, and Chanintr Living Limited expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of Liability

In no event shall Chanintr Living Limited, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Chanintr Living Limited, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Chanintr Living Limited from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Chanintr Living Limited is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Chanintr Living Limited is allowed to assign, transfer and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Chanintr Living Limited and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of Thailand, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Thailand for the resolution of any disputes.

Terms of Purchase

1. When you purchase any product (the "Product(s)") and/or handling, delivery, installation and/or any other services (the “Service(s)”) from Chanintr Living Limited ("us", "we", "our") on www.chanintrxco.com (the "Website"), you conclude a legally binding agreement with us based on these Terms of Purchase. Each order under which you purchase Product(s) and/or Service(s) shall be referred to as an "Order".

2. In the event of any inconsistency between these Terms of Purchase, Terms of Service and the Privacy Policy, these Terms of Purchase shall prevail.

3. You agree that we may modify these Terms of Purchase without liability and without prior notice to you. The modified Terms of Purchase will be posted on the Website, and will come into effect from the date of such posting. You are advised to check for updates to these Terms of Purchase regularly, prior to purchasing any Product(s) on the Website.

4. You understand that you must, at your own cost, provide telecommunication services, computers and other equipment or services necessary to access the Website. You must comply with all the rules and regulations that apply to the means that you have used to access the Website (e.g. Internet access).

5. We will do our best to check the Website for viruses but we do not warrant that the Website is free of viruses or other malicious content.

6. All decisions and determinations made by us under these Terms of Purchase are final.

7. We may temporarily or permanently remove any Product(s) and/or Service(s) from the Website at any time, with or without notice to you.

8. All Products sold through the Website are intended for domestic use only; the Products are not suitable for commercial or industrial use unless expressly stated.

9. We try our best to make sure that all information on the Website, including descriptions of the Product(s) and/or Service(s) and listed prices are accurate at all times.

10. When browsing the Website, the colors of Products may vary depending on a number of factors, such as the display settings of your computer monitor.

11. Pictures and images on the Website are for illustration purposes only. For an accurate description of any Product and details of what is included with the Product, please read the Product description.

12. Unless otherwise stated, all Product prices shown on the Website are quoted in Thai Baht per unit and are inclusive of applicable taxes.

13. We do not guarantee that:

(a) the Product or Service prices on the Website will be the same as the in-store prices (and vice versa);

(b) any promotion that is offered on the Website will be available in-store (and vice versa); and

(c) any Product or Service that is offered for sale on the Website will also be offered for sale in-store (and vice versa).

14. We reserve the right to adjust prices, Products, Product descriptions, Services, Service descriptions and special offers at any time and at our discretion.

15. When you place an Order, you represent and warrant to us that:

(a) you are above 20 years of age;

(b) if you are not above 20 years of age, you have obtained the consent of your parent or guardian to place the Order;

(c) you are duly authorized to use the customer account under which you have placed the Order; and

(d) you are a resident of Thailand.

16. You will also need to provide us with an active email address and a telephone number so that we can easily contact you.

17. Your Order counts as an offer to purchase the Product(s) and/or Service(s) from us, at the prices set out on the Delivery Notification email.

18. After placing your Order, you will receive an order confirmation email. This contains an order number, details of the Product(s) and Service(s) you have ordered and the total cost of the Order.

19. The Order confirmation email does not constitute our acceptance of your Order.

20. The sale of Products is subject to availability. We will contact you in the event any Product that you have ordered is not in stock.

21. Your Order is only deemed accepted by us when we send you the Delivery Notification email.

22. The delivery fees are based on the delivery of one Order to a single address within Thailand. Promotional delivery fees may apply at our discretion and may be withdrawn at any time before the Order is confirmed.

23. We will try our best to meet your chosen delivery date and time slot, however, there may be times when we are unable to do so, and when this happens, we will contact you to rearrange the delivery date and time slot.

24. You shall inform us of any delivery restrictions or difficulty in accessing your property when you place an Order, and ensure that the relevant permissions are obtained from the building/residential management prior to the scheduled delivery date. If we are unable to deliver on the confirmed delivery date and time slot due to any difficulty in accessing your property, a redelivery fee shall apply for the next delivery attempt. We are not obliged to complete the delivery of your Order prior to receiving payment of the redelivery fee.

25. Our service providers are not obliged to wait for you to grant our service providers access to the property as they will have to fulfill other deliveries scheduled for the day. If they leave, any attempt at redelivery shall be subject to a redelivery fee.

26. On delivery, it is your responsibility to examine the Product(s), check the condition of the packaging and ensure that the correct number of packages has been delivered and you will be asked to sign the proof of delivery to confirm this. If there are any issues, you should detail this accordingly on the proof of delivery. Missing Product(s) will be reordered and damaged/incorrect Product(s) will be returned and replaced and delivered free of charge only if you highlight it on the point of delivery. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

27. Please make plans to be available to accept your delivery. If you are not available, there must be a person aged 20 years and above that is capable of receiving delivery on your behalf, and you agree that we can rely on such person's instructions as if they were your own. We are not obliged to verify that that person has been authorized by you to receive delivery of the Order. Our service providers are not permitted to leave any Product(s) that have not been signed for. In the event of an unsuccessful scheduled delivery, a redelivery fee shall apply for the next delivery attempt.

28. No lift access fee shall be applied to the delivery address with no elevator/when items can’t fit in the lift. In the case of having to use a fire escape, there will be a minimum access fee of up to ฿2,000. From the 5th floor and upwards to a maximum of the 8th floor, a ฿500 charge per piece, per floor, shall be applicable. The service fee shall be paid directly to our service providers.

29. In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery date and timeslot.

30. We are unable to deliver perishable products (including live plants).

31. Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move objects which could be damaged during the delivery, such as lights, vases, pictures, etc., and ensure there is sufficient space in the property for delivery and installation.

32. Every effort will be made to deliver the Product(s) to your stipulated address, provided that it is safe and feasible to do so. If our service providers are of the view that it is unsafe for their personnel or for any other person to deliver the Product(s) to the address, or that any attempted delivery is likely to cause damage to the Product(s) or to the property at the stipulated address (including surrounding property), they will let you know and if you still decide to proceed with the delivery, we will not be liable for any damage caused to the Product(s) or any property.

33. Our service providers will not use any specialized lifting equipment and/or remove any fixtures at the stipulated address (e.g. doors, windows, doorframes, etc.) in order to complete the delivery. If any of such equipment or removals is required, you must arrange these before the delivery takes place. Our service providers will not unpack unless they have explicit permission from the person who is receiving delivery. If you are concerned about possible damage to the Property (e.g. flooring etc.) during the delivery, please make sure you cover the property (e.g. flooring etc.) with protective sheets.

34. We will not be responsible for any damage to your property if you fail to comply with this Delivery of Orders section.

35. Lighting installation is not included in our services.

36. There will be a call-out fee if you decide to engage assembly services after delivery has been completed. The call-out fee applicable within Thailand is currently starting from ฿2,500 per trip, and this fee is subject to change from time to time without prior notice to you. Assembly services will be charged separately at prevailing rates. We will inform you about the applicable call-out fee and the assembly fee when you contact us to request for assembly services.

37. For any changes and cancellation of Services for truck delivery, please contact us at +662 129 4577. Please note however there will be no refund of the delivery and/or storage fees (if any) and rebooking will incur an additional cost to you. Please note that a separate transport fee applies for adding further installation services. For both truck and parcel delivery, no changes and cancellations are allowed after payment. We will try our best to accommodate your requests. However, you understand that we may not always be able to do so, and this may happen in a variety of circumstances (e.g. your requested delivery dates and time slots have all been taken, etc.). When this happens, we will inform you accordingly and arrange another suitable delivery date and time slot.

38. Please also note that any change and/or cancellation to the services and/or delivery date and/or time slot may result in you incurring additional fees. In particular, if your new delivery date exceeds 7 days from the date of your Order, you may incur additional storage fees at the prevailing rates. We are not obliged to complete delivery of your Order or provide any additional services that you have requested prior to receiving payment of additional fees (if applicable).

39. No cancellations can be done once the order and services are paid and confirmed. For any support, please contact us at +662 129 4577. Any promotion codes that you have used under your Order will not be returned to you.

40. All Product(s) are provided "as-is." We, our affiliates, officers and employees give no guarantee, representation or warranty, whether express or implied, in respect of the quality or fitness for a particular purpose of any Product.

41. We will, under no circumstances, be liable for any loss or damage suffered by you or anyone else arising from any:

(a) modification to the Product that has not been authorized by us in writing;

(b) use of the Product in a manner that has not been authorized by us in writing, or in a manner that is not in accordance with how the Product will be used by a reasonable person;

(c) disregard of any safety instructions or guidelines that we have prescribed; and/or

(d) failure to comply with these Terms of Purchase.

42. We will not be liable to you under contract, tort, statute or otherwise for any: (i) indirect, consequential, collateral, special or incidental loss or damage; (ii) loss of revenue, profits, anticipated savings or business, loss of data or goodwill, loss of use or value of any equipment, claims of third parties or any associated and incidental costs or expenses; or (iii) losses that are not reasonably foreseeable at the time your Order is accepted, in each case suffered or incurred by you in connection with any Order, any Product or any services procured under these Terms of Purchase or otherwise.

43. Any condition or warranty which may be implied or incorporated into these Terms of Purchase by reason of statute or common law or otherwise (including warranties as to merchantability, suitability, satisfactory quality and fitness for purpose) is hereby expressly excluded to the maximum extent permitted by law.

44. Subject to the above and to satisfactory proof, our entire liability to you for a claim in connection with any Order shall be limited to the Order price.

45. Despite the limitations in the paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

46. Where you buy as a consumer, these Terms of Purchase will not affect your rights under law which cannot otherwise be excluded.

47. We will not be responsible for any delay or failure to comply with these Terms of Purchase if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods.

48. Unless otherwise provided herein, these Terms of Purchase embody all the terms and conditions agreed upon between us as to the sale and purchase of Product(s) and/or Service(s) described herein, and supersedes all previous proposals, agreements, representations and undertakings, if any, between us with respect to the subject matter hereof, whether written or oral, notwithstanding the existence of any provision in any such prior agreement that any such rights or provisions shall survive its termination.

49. To ensure our Products are available to more customers, we reserve the right to limit quantities available for purchase. Quantity limits may be applied per order, per person or household, or to orders that use the same credit card, debit card or e-wallet account; billing and/or delivery address; or share any other account or order attribute. We reserve the right to cancel orders if you attempt to circumvent quantity limitations (e.g. by using multiple email addresses or accounts to order more than a stated limit or by placing multiple, excessive orders of the same product, etc).

50. If you commit any breach of these Terms of Purchase and we take no action, we will not be taken to have waived our rights against you, and will still be entitled to exercise our rights and remedies at a later stage or in any other situation where you commit another breach these Terms of Purchase.

51. In the event that one or more of the terms set out in these Terms of Purchase is held to be invalid, illegal or unenforceable by a competent authority, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable and the remaining terms shall continue to be valid and enforceable.

52. Personal information, such as your contact details, that you provide to us during the Order process will be kept and used by us in accordance with our Privacy Policy.

53. No person who is not a party to these Terms of Purchase shall be entitled to enforce or enjoy the benefit of these Terms of Purchase.

54. If you have a dispute with us, please attempt to resolve it with us informally by contacting us at +662 129 4577 or info@chanintrxco.com.

55. All notices, requests, and other communications may be sent to us at:

GPF Witthayu, Tower A
18th Floor, 93/1 Wireless Rd.
Bangkok, Thailand 10330